Press Tip: Regarding Daily Commercial failing to deliver newspapers - a Facebook user chimes in

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The last two days (out of 8) I got my Daily Commercial, but here is a comment from a Facebook user about her missing papers.Papers are still not getting delivered to subscribers, or are late. Since the DC took on a contract to also deliver the Orlando Sentinel, USA Today and Wall St. Journal, deliveries are a hit or miss.I wonder when the ADVERTISERS are going to catch on and demand refunds for all the missed deliveries. There must be something in the air that causes this. Last Friday the County failed to pick up recycling for my entire neighborhood. Naturally, no one answers after Friday afternoon, but they finally made the pickup Monday around 10am. You would think the County would ensure they used a waste pickup firm that tracked and would know when the missed an ENTIRE neighborhood. Perhaps they all need to go the Disney’s training course on customer service like the Tax Collector’s staff does. Here is another Facebook user’s experience with the Daily Commercial “customer service”. Vance Jochim Renee Lewis tagged you in a post. You can choose if you want to add it to your timeline. Remember: Posts you hide from your timeline may still appear in News Feed and elsewhere on Facebook. Renee Lewis June 16 at 10:04am So Vance Jochim , this morning I FINALLY spoke to a real, live person today at the Daily Commercial. Have been calling since Sunday morning. Paula said since they made route changes on June 1st my route is not a 'covered route' so there is no assigned person to deliver, hence the misses on 6/7 & 6/14. She said they're "doing the best they can" to which I replied "not really" and she agreed two misses was unacceptable. She said she wold forward my name/address/phone # to the Circulation Manager. I asked for the name/phone # of the Delivery Manager and she said she did not have that information. So I told her I wanted her to tell the Circulation Manager I need that information to have any prayer of getting my paper delivered the next time it is missed. It does no good to call the Daily Commercial. Paula then said they are being inundated with calls (small wonder) since they are doing such a poor job of handling 'pre-paid' deliveries. Customer service has, sadly, become something people only apologize for not providing. Apologies mean nothing to me...solve the problem. You can now tag your friends in your status or post. Type @ and then type the friend's name. For example: "Had lunch with @John Smith." Learn more about tagging on Facebook . Facebook Renee LewisJune 16 at 10:04am So Vance Jochim, this morning I FINALLY spoke to a real, live person today at the Daily Commercial. Have been calling since Sunday morning. Paula said since they made route changes on June 1st my route is not a 'covered route' so there is no assigned person to deliver, hence the misses on 6/7 & 6/14. She said they're "doing the best they can" to which I replied "not really" and she agreed two misses was unacceptable. She said she wold forward my name/address/phone # to the Circulation Manager. I asked for the name/phone # of the Delivery Manager and she said she did not have that information. So I told her I wanted her to tell the Circulation Manager I need that information to have any prayer of getting my paper delivered the next time it is missed. It does no good to call the Daily Commercial. Paula then said they are being inundated with calls (small wonder) since they are doing such a poor job of handling 'pre-paid' deliveries. Customer service has, sadly, become something people only apologize for not providing. Apologies mean nothing to me...solve the problem. See Post