Tavares, FL March 21, 2016
One common way any employee can get better performance reviews and possible bonuses is to cook, or manipulate performance tracking statistics to make efficiency look better, when it is a bald faced lie. An example known to many citizens is when a fire or accident happens and every fire truck, ambulance and police vehicle for a 10 mile radius show up. I have personally photographed when 7 vehicles showed up at a fender bender accident in Tavares, FL. Then they will all report the incident in their tracking reports, getting multiple counts for "calls".
Such a case of reporting single incidents as multiple incidents was reported in the annual FY 2014-15 Inspector General report (page 26) over the Florida DBPR (Dept. of Business & Professional Regulation) where
Here is the case description from the Inspector General Report:
Case Number 2014-166-INQ Alleged Inflation of Statistics
This investigative inquiry was initiated on the complaint of a former employee, who alleged that his former division generated multiple case numbers for actions that occurred in a single inspection.
According to the complaint, the inflation of case numbers was driven by employee performance ratings being measured on the number of case numbers generated. The complainant stated inflating case numbers created the appearance of a licensee receiving multiple fines or administrative actions instead of a single case number and could have caused an increase in a licensee’s insurance.
The assigned investigator determined that a similar complaint was filed in 2010. Based on the complaint, in 2011, the division implemented strict standards for the initiation and indexing of case numbers and their correlating case files. The inquiry determined that oversight is ensured through recurring meetings between the local division supervisor and the division’s senior managers.
The OIG closed the case with no further action.
Conclusion:
As a former internal audit manager, the response cited above, and "no further action" is not acceptable.
I notice the case was closed and no word on whether the investigators actually investigated. They closed the case based on apparent verbal information from the Dept. managers and apparently did no review of records to determine actual evidence. This is what is called as a desk audit where nothing is really done. There could be better details in the actual IG workpapers but my opinion is based on the skimpy evidence in the above summary.
